Privacy Policy
Last updated:
Information we collect
#We collect information you provide (e.g., contact details and messages) and technical data such as device and usage. We do not collect images.
Categories of personal information may include:
- Identity and contact details: full name, email address, phone number, country or province.
- Booking details: tour preferences, date and time selections, number of guests, accessibility needs.
- Communications: inquiries, feedback, reviews, and support interactions.
- Technical data: IP address, device type, browser, operating system, and pages viewed.
- Usage data: referrers, session duration, scroll and click events, and performance metrics.
- Cookie data: preferences, analytics, and session identifiers (see “How we use information”).
Sources
We collect information directly from you (e.g., forms you submit), automatically through our site, and from service providers that help operate our website (e.g., analytics). We do not purchase data from third parties.
Children’s data
Our services are intended for individuals aged 16 and older. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
How we use information
#To respond to inquiries, operate the service, and improve tours. We process data under PIPEDA and applicable provincial laws.
- Provide and personalize guided tour experiences in Toronto and the GTA.
- Respond to questions, support requests, and feedback.
- Process scheduling, reminders, and important notifications.
- Analyze site performance, detect errors, and enhance usability.
- Prevent fraud, abuse, and security incidents.
- Comply with legal obligations and respond to lawful requests.
Cookies and similar technologies
We use strictly necessary cookies for site functionality and optional analytics cookies to understand usage. You can manage non-essential cookies through our cookie banner.
- Necessary: session state and security.
- Preferences: language, theme, and cookie choices.
- Analytics: aggregated traffic and engagement statistics.
Retention
We retain personal data only as long as necessary for the purposes outlined or as required by law. For example, routine inquiries are typically retained for up to 24 months, unless you request deletion earlier.
Legal bases
Under PIPEDA and applicable provincial laws, our processing is based on your consent, contractual necessity (to provide requested services), and legitimate interests such as improving services and ensuring security. You may withdraw consent at any time without affecting processing already performed.
Security
#We use reasonable safeguards and minimize data retention. No method is 100% secure, but we strive for best practice.
- Transport security with modern TLS configurations.
- Access controls, principle of least privilege, and audit logging.
- Encryption of data at rest with industry-standard algorithms where applicable.
- Backups with controlled access and defined retention periods.
- Regular review of vendors’ security posture.
Incident response
We maintain procedures to investigate and respond to suspected incidents and, where required, notify users and authorities in accordance with Canadian regulations.
Your rights
#You may access, correct, or request deletion of your data. You can also withdraw consent where applicable.
- Access: request a copy of personal information we hold about you.
- Correction: update inaccurate or incomplete information.
- Deletion: request deletion subject to legal exceptions.
- Consent management: opt in/out of optional cookies and communications.
- Portability: receive information in a commonly used format when feasible.
- Complaint: contact us or your provincial/territorial privacy commissioner.
Exercising your rights
To exercise your rights, please complete the request form below or reach out using the details in the Contact section. We will verify your identity before fulfilling requests.
Contact
#Email: [email protected] | Phone: +1 (647) 572-4830